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What's New at PRPSN
May is Mental Health Awareness Month Event

Mental Health Awareness Month

New Warmline positions open!

Warm Line Peer Supporter

Job Title:

Warm Line Peer Supporter


Project Return Peer Support Network

Reports to:

Lead Peer Supporter

FLSA Status:


Pay Rate:

$12.00 per hour


Part time, 20 hours per week (Flexible work schedule, evenings, weekends, holidays)


Essential Duties and ResponsibilitiesThis is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director.  Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations.

SUMMARY:  Under the direction of the Senior Program Manager and Warm Line Lead Peer Supporter, answers Warm Line phones and provides verbal assistance, information, personal support and as-needed follow-up to callers seeking help and information from the program.

·         Answers program phones and provides a friendly, welcoming tone for callers.  Listens actively to caller concerns and provides information, education, verbal assurance, encouragement and support.  Provides or assists in providing referrals to appropriate agencies and services, including intervention or referral to emergency or crisis services if necessary.

·         If or when appropriate, provides advocacy services by researching information for callers, placing phone calls on behalf of the caller, and otherwise directly intervening to connect the caller to a service provider. Participates in doing outreach as directed. Actively participates in maintaining the program’s established system for tracking calls and referrals.

·         Attends and participates in staff meetings and other aspects of the day-to-day operations and community life of the worksite.

·         Works cooperatively with other staff to assure the smooth and seamless delivery of comprehensive Project Return services to the Agency and its members.

·         Maintains all records and documentation in accordance with MHA standards, funding source requirements and general accepted accounting procedures.

·         Models PRPSN approach, mission and core values in all communication and correspondence.

MINIMUM QUALIFICATIONS: The following are the minimum qualifications, which an individual needs in order to successfully perform the duties and responsibilities of this position.



High school diploma or GED

Position is reserved for an individual who has been functionally disabled by a psychiatric illness for at least 6 months during his/her adult life. If a dually diagnosed mental health consumer, must be no less than one year in recovery.


·         Bilingual, English/Spanish (Written & Verbal)

·         Ability to relate positively and enthusiastically to a wide variety of people.

·         Must be calm, patient, empathetic, have excellent listening skills and the ability to relate positively to a wide variety of people.

·         Must have good basic reading and writing skills.

·         Must exhibit good personal judgment and discretion when dealing with others.

·         Must have physical and emotional stamina to spend long periods of time using a telephone.

·         Flexible work schedule to include some nights, weekends and holidays.

·         Basic knowledgeable in computer applications such as Microsoft Word, Excel and Outlook

·         Must know or quickly acquire extensive knowledge of local community resources.

For candidacy consideration, please submit your resume and personalized cover letter (Word Document or PDF format only) with subject heading Warm Line Peer Supporter to **Please no phone calls**

Transition Age Youth Convention

Tay Unconvention Flyer hq

PRPSN Rocks and Docks Board Game!

Project Return Peer Support Network Presents 

Rocks and Docks

A board game created by peers for peers

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Rocks and Docks was designed specifically for us: people who are working with other people who have behavioral and emotional health challenges in life.  Rocks and Docks makes learning how to deal with these challenges fun.  Rocks and Docks is ideal for support groups to promote socializing among members, problem solving and personal growth.  It was developed and has been successfully used in a variety of settings, including locked settings, board and care facilities, wellness centers and respite houses.  It is being well receieved from guests, support group members and staff.  It is also suitable for consumers to play with family and friends.  

Ordering Information: Rocks and Docks retails for $46.99.  It is available for order through

With your purchase, you help to support the work of Project Return Peer Support Network, a peer-run 501c3 organization in Los Angeles.  Project Return promotes wellness, personal growth, and self-determination for people who have experienced mental illness by providing social opportunities, education and community involvement.  We believe in diversity, acceptance, advocacy and empowerment while encouraging people to transform their lives.  

Rocks and Docks. We don't play to win.  We play for the memories.



Warm Line

Warm Line

Do you need someone to talk to? Our Warm Line is here to help. Run by peers for peers, this anonymous and free service is here for you. Call 888-448-9777 to speak to someone. Available weekdays from 5pm to 10pm.

La Linea de Apoyo

¿Necesitas a alguien con quien hablar? Llama a la linea de Apoyo. La Linea de Apoyo es confidencial pero no para crisis. La llamada es gratis. Llame 888-448-4055. Bilingue (Ingles y Español) los partidarios del igual están disponibles. Lunes a viernes 5:00pm - 10:00pm.



Important Numbers

Project Return Main Number:
(323) 346-0960

Project Return Peer Support Warm Line:
(888) 448-9777

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6055 E. Washington Blvd., #900
Commerce, CA 90040


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